Digital Account Manager
Alberon’s customer services team looks after our existing clients whose systems we develop, support and maintain. You will take responsibility for a number of these accounts. You’ll need to be in regular touch with these clients to make sure that we are meeting their needs and that their web/software systems are working for them as well as they can be. You’ll need to get to know these clients and their businesses so that you can understand their needs and work out the best way to help them.
You’ll need to prepare quotations and proposals so the clients have all the information they need to make a decision. You need to be an excellent communicator, both face to face, on the phone and in writing. Alberon’s business is a technical one, but we are strongly in favour of clear, jargon-free communication.
You’ll work closely with other Alberon staff who are responsible for sales and marketing, and with our development manager who oversees the work of the design and development teams. You’ll also work closely with our support staff and with our project managers to make sure that the rest of the Alberon team have the information they need to deliver projects.
You must be knowledgeable and enthusiastic about how we can use web/software to help our clients to develop their businesses. You need to be a team player with a “can-do” attitude who can build strong relationships with our clients and with the talented people we have at Alberon.
You should be comfortable working in a small business environment where there are opportunities for people with drive to make a real difference to our work and to our success.
Skills & experience
- 1+ years’ experience as an account manager in a digital role, or equivalent experience.
- Strong communication skills (written, face to face, and by phone)
- A lively interest in technology, especially web/software design and development
- Team player but able to work without supervision using own initiative
- Experience with WordPress or other CMS systems
- Experience with Sugar or other CRM systems
- Understanding of Online marketing
More about the job
Sometimes clients come to us, sometimes we go to them, and so you need to be able to get around and to be willing to attend some meetings on client sites. Most of our clients are local (within 30 minutes drive), although they can be further afield (rarely more than 90 minutes drive).
We are looking for someone to work full-time, based in our offices near the centre of Oxford, although part-time working may be possible.
Hours: 37 per week. We provide flexible working hours around a set of core hours.
Salary: £24,000 – £30,000 depending on experience.
Holiday entitlement: 23 days, plus bank holidays.
Send us your details to apply
Digital Account Manager
Just upload your CV and cover letter to tell us some basic details about yourself, giving us an overview of how your skills and experience fit the role’s criteria.
If you have any questions about this role, please contact us and mark your email to the attention of our Recruitment Manager.