Onside now has a bespoke scalable, web based software solution, with improved accessibility and enhanced reporting capabilities. The charity can capture, and maintain client details and progress, and report these findings back to their benefactors for on-going support.
One of the main limitations of their previous system was accessibility. Users could not remotely access the system very easily and there were also compatibility issues for those users who had different versions of Access.
The new web-based system means users are now able to access it wherever they are via an internet connection. Login details are provided to those who are not office based, opening up the system to a whole new set of users. Plus, any issues around compatibility are no longer a consideration.
improved reporting capabilities
Onside now has a raft of information available at their fingertips. They can search and assign support to individuals based on a host of criteria, including location or area of expertise. And the progress of each project or individual they help can be tracked, recorded and reported on.
Rosie Turner, Operations Manager at Onside says, “the database has eliminated the need for multiple spreadsheets previously required to track activity. It has saved a considerable amount of time and we have more faith in the figures.”
All this information can be easily downloaded and shared with internal staff and benefactors to demonstrate the positive results of the work Onside do. This not only helps when securing future funding, but also for maintaining internal morale. “The new database has given us more time to analyse the figures rather than spending time compiling them” says Rosie. “This makes us more proactive and effective as an organisation.”
The database is accessed via an easy-to-use web portal. The interface makes the system quick and easy to use, and with improved accessibility, more people are accessing it. Rosie says, “the design of the database is so intuitive that all staff (even those with varying skill levels) have found it very user-friendly”.
Different levels of user access have been set up making the system more secure – as users can only view or edit certain areas and only the administrator can delete records for example, reducing minor mistakes, saving time.
By opening up the system through improved accessibility, Onside now has an efficient, easy to use software system that all the support groups can use. The charity can now provide quality information and results to both their staff, benefactors, volunteers and most importantly provide the best possible care to the individuals they help.
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