turn IT on

turn IT on helps schools maximise their investment in ICT and use technology to its full potential. When their in-house developer left, they needed support maintaining and developing their internal and customer-facing software systems.

the brief

Founded in 2003, turn IT on work exclusively with schools, providing a comprehensive range of hands-on ICT support and training. They fix things when they go wrong, but also proactively help schools by providing ICT development plans that are tailored specifically to the needs of the school.

turn IT on have a bespoke software system to manage their data and provide customer-facing services. It covers many areas of the business, from a ticketing application that tracks customer support requests, to a staff portal and CRM system. The aim of the software is to provide a better service to their customers, and improve staff access to information.

The bespoke system consists of several open source and commercial systems linked together, including SugarCRM 7 Pro for the CRM, Kayako for the ticketing system, OrangeHRM for the HR system, and bespoke Laravel applications for the staff and customer portals. A key part of the system is a synchronisation module called “the Hub”.

The software was built and managed by an in-house developer, who left after a few years. While most of the work was completed, there were issues with the way the synchronisation worked, some other bugs that needed fixing, and one project still in development.

With no in-house expertise, turn IT on needed a company that could provide them with the help they needed. Turn IT on Managing Director, Tom Welch, says, “When our in-house expertise left, we needed a company that could provide us with ongoing support and development of our internal and customer-facing systems. I selected Alberon because of their technical expertise, and experience of supporting, legacy systems”.

“The Alberon team were able to quickly familiarise themselves with the various systems and provide the support that we needed. It has been really useful to have them on-hand to not only fix any bugs to make the system work more efficiently, but also provide advice and expertise on how we can develop and improve the system further. ”
Tom Welch
Managing Director, turn IT on

the solution

Alberon provides turn IT on with two days of software consultancy per month. The time has primarily been used to fix a number of tricky bugs, and develop new features and improvements to the systems. “The Alberon team were able to quickly familiarise themselves with the various systems and provide the support that we needed”, says Tom. “It has been really useful to have them on-hand to not only fix any bugs to make the system work more efficiently, but also provide advice and expertise on how we can develop and improve the system further”.

the result

Since working with turn IT on, Alberon has ensured that their bespoke software system keeps working effectively, and provided the support they need to ensure it continues to meet their current and future business requirements. Alberon has completed a number of updates and fixes that have resolved many issues including bugs in the sync code. This is especially important as those bugs resulted in bad data that caused problems for marketing, HR and turn IT on customers.

Since taking on support of the system, Alberon has improved usability in many areas and better stabilised the system, gradually reducing the amount of time needed to manually resolve synchronisation errors.  “Through Alberon’s knowledge and expertise we have been able to design and develop systems that allows our business to be more efficient and effective”, says Tom. “Their service has been excellent”.

about alberon

We have been designing and building bespoke software for organisations for over 15 years, helping them to work more effectively and realise their full potential.

Our friendly, highly experienced team of software developers are dedicated to helping our clients achieve the outcomes they want. If you are looking for something similar to this – we can help. Why not get in touch?

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