Viamonde

Viamonde provides fully-supervised ski and snowboard programmes for school groups. They needed a new database system to centralise information for all their trips.

the brief

Viamonde were looking for a new system that would consolidate their data and make it easier to manage. ‘Each year, we operate approximately 50 trips’, says Robert Perris, Director, ‘information for these was in many different places and formats – Word documents, Excel spreadsheets and a CRM database’.

The database had to provide quick and easy access to the information, allowing the management team to see important operational data at any time so they could be better prepared for upcoming trips. Robert says ‘we wanted the database to help us manage staff recruitment by defining staff requirements for every trip. We wanted the database to display, filter and sort the information enabling us to see overall requirements easily’.

Robert was also keen that the solution managed the process from beginning to end. ‘We wanted a system where we could create a trip from the moment an offer is made to a client and then use the database to add information before, during and after the trip’.

Finally, Robert wanted to give their customers access to parts of the system so that they could review and submit information relating to their trip in a more efficient manner, rather than the current system of e-mailing Excel files.

“We are delighted with the new database system that Alberon has developed for us. Our requirements proved to be quite complex, but the team at Alberon have been very flexible and the resulting system is already proving to be invaluable, making us more efficient and providing a better service to our own clients.”
Robert Perris
Director, Viamonde

the solution

database development

bespoke software development

the result

The new software allows Viamonde to provide an enhanced customer experience. By centralising the data into one system, they can now access and manage it more easily, and they have a more efficient way of managing their clients’ stays and requests. Issues are now quickly identified and resolved, which combined, enable them to deliver an even better customer service.

 

About Alberon

We have been designing and building bespoke software solutions and websites for organisations in Oxford for over 12 years, helping them to work more effectively and realise their full potential.

Our friendly, highly experienced team of web designers and software developers are dedicated to helping our clients achieve the outcomes they want. From web design and development, to complex software solutions, we apply our creative and technical know-how to deliver the perfect solution.

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