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Web-based tracking & reporting software application

Onside is a growing charity that provides support for vulnerable, disadvantaged adults. They required a scalable database that was easy to access and provided comprehensive reporting capabilities.

From design to construction, to ongoing support, Alberon is approachable, supportive, flexible, creative and knowledgeable. quote Rosie Turner - Operations Manager Onside Advocacy

Improved access to the system allows a new set of users to work on-the-go.


One-click reporting on reliable data allows accurate updates to be circulated to key stakeholders and the team – allowing for confident planning and decision making .


Improved efficiency means volunteers can spend more time supporting adults in need.

Customer challenges

Onside had outgrown their Access database, which could no longer meet the needs of the expanding organisation. Staff were struggling to record and maintain accurate data and generating reports was difficult and time consuming.

This was particularly frustrating as they needed to share updates and progress with key stakeholders to secure funding and for future planning.

The brief

With a growing number of staff, a range of benefactors to consider, and the individuals they support, Onside were looking to improve their internal systems to make them more efficient.

Onside were looking for a new software system that could meet their current requirements, but also grow with them as they expended. They wanted a system that was reliable and easy to use, with good reporting capabilities using data that they could trust. This would help restore faith, encouraging more staff member to use it, therefore improving the data quality and reporting .

The solution

Web-based solution

The database is accessed via a user-friendly web interface which allows users to log in to the system wherever they are as long as they have internet access. It is compatible with any device, so using a mobile on-the-go is possible.

Different levels of user permissions have been set up making the system more secure. For example, users can only view or edit certain areas and only the administrator can delete records, minimising errors and allowing employees to focus on their specific tasks.


Onside now has a raft of information available with built-in reporting functionality. They can search and assign support to individuals based on a host of criteria, including location or area of expertise. And the progress of each project or individual they help can be tracked, recorded and reported on. This information can be shared with internal staff and benefactors to demonstrate results.

The benefits

The fully bespoke system provides Onside with improved accessibility and enhanced reporting capabilities. The charity can now capture and maintain client details, whilst comprehensive reporting capabilities enable them to report these findings back to their benefactors to help secure on-going support.

The interface makes the system simple to use, and with improved accessibility, more people are using it. This helps keep data up to date and consistent.

The database has eliminated the need for using multiple spreadsheets alongside the Access Database, previously required to track activity. It has saved a considerable amount of time and has led to more trust in the figures.

Tim Ault

Managing Director

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